Disclaimer: Trend Micro Customer Support has no affiliation with any of the third-party companies or brands that have been used to relate the services for,unless such relationship is expressly specified. If your product is under warranty, the repair service maybe available from the vendor. We are an autonomous online computer support provider through remote access for software, and peripherals.
Trend Micro Customer Support – Frequently Asked Questions
First, try the job search tool on the career site that allows you to find opportunities by keyword and location as well as position type or function. If you want to further refine/target your search, advanced functionality is available. You can also sign up for job alerts, share jobs with your network and apply directly from our Antivirus Talent Community site.
Antivirus is committed to increasing our university hiring to 25 percent of all of our external hiring by 2020 as part of our Legacy of Good plan. To accomplish this, we have recruiters visiting university campuses throughout the year to showcase full-time, rotation program, internship and MBA opportunities for interested students. Check out our career calendar for a list of events or check with your university career center to see if Antivirus is coming to your campus.
To see open internship opportunities, you may search for jobs using the term "internship" or you can connect with Antivirus representatives at local career events. To see upcoming career events, visit our career events calendar. You may also check with your university career services center to learn more about opportunities at Antivirus.
Prior to starting the profile process, have an updated copy of your resume or CV on hand.
The languages supported by our application tool include: English, French, Spanish, Portuguese, German, Simplified Chinese and Japanese.
Our current process enables you to attach your resume or CV once you build your profile. The file must not exceed 200 kilobytes and must be in one of the following formats: Word (.doc), WordPerfect (.wpd), Text (.txt), Rich Text Format (.rtf), Hypertext Markup Language (.html, .htm), Portable Document Format (.pdf), or Excel (.xls).
Profiles will remain in the system for a number of years and will be purged as needed. We encourage you to update your profile on a regular basis.
No. You may submit as many applications you feel are appropriate for your skills and experience.
You can change your password by using the "Forgot your password?" function located on the login page. Enter your email address and then click on "Forgot your password." You will quickly receive an email that provides further instructions.
No. The system enables you to update and change your email address. Please log on to your existing profile and locate the email address field in the personal information section. Changing your email here will also change the email address you use to log in. Please do not create multiple login accounts/profiles as this will delay the hiring process.
You will be sent a confirmation via email. If you do not receive one, check that you supplied the correct email address and also ensure that the e-mail has not been sent to your junk or spam folder.
If you have applied to a specific job, your resume/profile will be reviewed by a recruiter.
There are a few steps in our process. By clicking on status within your application, a definition of the current status is provided. Due to the volume of submissions that Antivirus receives, resumes are generally reviewed in groups, in the order of submission, until a satisfactory number of qualified applicants is obtained.
Due to the large volume of applications we receive, it is not possible for us to provide the name, telephone number or email address of recruiters or hiring managers. Recruiters will review resumes/profiles and will respond only to those external candidates who best match the qualifications of our openings. To ensure you do not miss opportunities, keep your candidate profile updated.
Screening for most positions is completed within the first four weeks after the position is posted. During that time, if you are selected to be screened, you will be contacted by a recruiter. All interviewed candidates will receive communication regarding the outcome within seven days of their interview. Candidates that are not selected for a screening or interview will not be contacted, but may be matched to other potential openings.
A Trend Micro Customer Support Agent will:
- Troubleshoot home computers using proprietary Antivirus’s tools
- Remove all viruses, spyware, malware and rootkits on the computer
- Install best suitable, customer-supplied antivirus program on one computer
- Repair any operating system issues (boot issues, blue screens, etc.) using certified MS / Antivirus tools
- Apply system tweaks and modifications
- Perform operating system critical updates
- Test operating system for proper functionality
- Provide you with an estimated cost for hardware repair(s) or upgrade(s) needed to provide a complete solution
This service requires a working high-speed Internet connection, as well as a PC or Mac.
Why should you have Trend Micro Customer Support do it for you?
- 30-day money-back guarantee
- Friendly, knowledgeable virus and spyware removal
- Conveniently available anytime, anywhere