Antivirus support

Disclaimer: Trend Micro Customer Support has no affiliation with any of the third-party companies or brands that have been used to relate the services for,unless such relationship is expressly specified. If your product is under warranty, the repair service maybe available free from the vendor. We are an autonomous online computer support provider through for software, and peripherals.

Antivirus REFUND POLICY

Trend Micro Customer Support subscription plans are available for purchase over the phone or chat or you may subscribe with us by email. For every transaction, there is a possibility of of dispute which may arise due to payment not recognized or service may not be rendered. So keeping in lieu with these things, Trend Micro Customer Support has frames few guidelines for the Refunds or disputes.

WHAT INFORMATION DO WE COLLECT?
For any refund, we collect following details from customers.
Full Name- First and last.
Address : Billing Address / Shipping Address.
Last four Digits of Card if paid by Credit Card / Debit Card
Invoice # provided by Trend Micro Customer Support.

|| REFUND POLICY ||

  • In any scenario, where the refund is asked for the service provided, due to issue not resolved or issue reoccurred or customer not satisfied, Please call us on 1800 791 820 before you contact your credit or debit Card Company.
  • If in any scenario, where you call your credit or debit Card Company prior to asking for a refund from us, it may hamper the service contract or services that you might need in future. So we would recommend you to call us on 1800 791 820, and we will definitely take care of your issue or will issue the refund accordingly.
  • For any incident plan, where Trend Micro Customer Support technicians are not able to resolve the issue and invoice is within 7 days of time frame, you will be entitled to a complete refund except transaction fee of 10%. If the invoice is older than 7 days, no refund would be possible however support would be provided on the base of customer scenario and case to case basis.
  • For any type of subscription plans, like 1 month, 2 months or 3 months, the refund would be possible only within first 15 days of purchase of the plan. After 15 days refund will not be possible.
  • Within first 15 days, if initial issue is resolved and no other issue is pending, then the refund calculation will be as followed:
    Refund = Total Amount paid – ( Single incident fee + 20% of Total Amount paid ).
  • For any kind of software or the product refund, the refund will be possible within first 15 days of purchase only. Refund would be followed as:
    Refund= Total Amount paid – ( 20% of Total Amount Paid )
  • If any customer, who has purchased a clubbed package of services and products, then refund would be followed as:
    Refund: Total Amount paid – ( Single Incident fee + Product price if activated + 20% Cancellation fee of Total Amount Paid )
  • For subscription based plans, a partial refund can be issued if the customer gives a valid reason for the dissatisfaction within the first 15 days from the date of subscription considering that customer’s first issue was not fixed.
  • If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in the case of Payment Gateway Name payments refund will be made to the same account.
  • There will be a cancellation fee that will be applicable to any or every refund that Trend Micro Customer Support will be issuing to the customer.

|| CANCELLATION POLICY ||

  • As per Trend Micro Customer Support, the consumer can cancel his/her services at any point of time if the customer is not satisfied with the services and solution provided by Trend Micro Customer Support.
  • There will be a cancellation fee that will be applicable to any or every refund that Trend Micro Customer Support will be issuing to the customer.
  • The cancellation fee will be dependent on scenarios explained under refund policy.

|| DATA BACK UP & YOUR RESPONSIBILITIES ||

  • You are solely responsible for maintaining and backing up all information, data, text or other materials (collectively “customer data”) and software stored on your device and storage media before ordering the services.
  • You acknowledge and agree that Trend Micro Customer Supporter its referral partners have no responsibility or liability under any circumstance at any time for any loss or corruption of customer data, software or hardware that may arise out of the services.
  • If you wish to order data backup services which are sold separately and subject to separate terms of service and privacy policy.
  • We do not provide separate backup copies or support installation of unlicensed software to customers. Please ensure that you have a licensed copy of all necessary software.

|| YOUR RESPONSIBILITIES ||

In order to receive Trend Micro Customer Support services, you must have:

  • Full access (including any required licenses) to the hardware and/or software that is related to the software or hardware problem; and Complete back-up of any data, software, information or other files stored on your computer disks and/or drives that may be impacted.
  • Trend Micro Customer Support not responsible for any loss, corruption or alteration of data, software or files that may result from our technicians or the acts of Trend Micro Customer Support’s technicians.
  • You are solely responsible for any and all restoration and reconstruction of lost or altered files, data, or programs.
  • You are responsible for ensuring that any information or data disclosed to Trend Micro Customer Supports not confidential or proprietary to you or any third party.
  • You hereby grant Trend Micro Customer Support permission to view access and modify your computer, computer (including registry) settings, and any related software or peripheral equipment, including all data, hardware and software components, in order to avail Trend Micro Customer Support’s services.
  • You acknowledge and agree that you are the owner or authorized user of any hardware or software about which you are contacting Trend Micro Customer Support technician.
  • You agree to cooperate with and follow instructions provided by Trend Micro Customer Support and acknowledge that such cooperation by you is essential to the delivery of Trend Micro Customer Support.

|| Antivirus SUPPORT SUPPORT CONTACT DETAILS||

For any other question regarding the refund, you may contact us on 1800 791 820 and one of our technicians will help you further with your queries.

  • Antivirus Home Support for Subscribed Customer: 1800 791 820
  • Email: [email protected]
  • Website: www.trendmicrosupportaustralia.com
  • Support Timing: 24 Hours 7 Days

Disclaimer: Trend Micro Customer Support has no affiliation with any of the third-party companies or brands that have been used to relate the services for unless such relationship is expressly specified. If your product is under warranty, the repair service maybe available free from the vendor. We are an autonomous online computer support provider for software, and peripherals.